Privacy Policy | Le Celebration Patisserie & Cafe

1. Introduction

Le Celebration Patisserie & Cafe ("we", "our", "us") operates the website lecelebration.com and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform to browse, order, or interact with our services.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

Name, email address, and phone number (during registration or checkout)
Delivery addresses
Order details and preferences (cake type, message, occasion)
Payment information (processed securely by third-party payment gateways; we do not store card details)
Communication content (messages, special instructions, support requests)

2.2 Information Collected Automatically

Device information (browser type, OS, screen resolution)
IP address and approximate location
Usage data (pages visited, time spent, actions taken)
Cookies and similar tracking technologies

2.3 Information from Third Parties

Google account information (name, email, profile picture) if you sign in with Google
Telegram account information (username, chat ID) if you link your Telegram account

3. How We Use Your Information

To process and fulfil your orders
To communicate order status, delivery updates, and support responses
To send transactional notifications (via WhatsApp, Telegram, or SMS)
To improve our products, services, and Platform experience
To prevent fraud and ensure Platform security
To comply with legal obligations
To send promotional communications (only with your explicit consent; you may opt out at any time)

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Delivery partners (name, phone, address) to fulfil deliveries
Payment processors (Paytm or other gateways) to process transactions
Communication services (WhatsApp, Telegram) to send order notifications
Analytics providers (in anonymized/aggregated form)
Legal authorities when required by law, court order, or to protect our rights

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure database hosting, hashed credentials, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are retained for accounting and tax purposes as required by Indian law.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Lodge a complaint with the appropriate data protection authority

To exercise these rights, contact us at lecelebration2024@gmail.com.

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Le Celebration Patisserie & Cafe
Email: lecelebration2024@gmail.com

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.