Refund & Cancellation Policy
Last updated: August 30, 2026
1. Cancellation Policy
1.1 Orders Cannot Be Cancelled Once Confirmed
- Once an order is confirmed (payment successful), it cannot be cancelled by the customer. We begin sourcing ingredients and scheduling kitchen production immediately on confirmation, and custom cakes are made to your exact specification.
- This applies to all order types, including ready-menu, cafe, party orders, and custom cakes (Build Your Own / Recreate from Photo).
- If you are unable to receive your order or have a genuine reason to not proceed, you may raise a Refund Request instead (see Section 2). Refund requests are reviewed case by case and are not automatically approved.
1.2 Cancellation by Le Celebration
- If we cancel your order due to item unavailability, operational issues, or any reason on our end — you will receive a full refund automatically.
- We will notify you via Telegram/WhatsApp immediately.
2. Refund Policy
2.1 How Refund Requests Work
- Since orders cannot be cancelled once confirmed, refunds are only issued against an approved Refund Request — not as a right to cancel.
- We consider how much of your order (ingredients sourced, production started or completed) has already been committed before deciding the outcome.
- An approved refund request may result in either a refund to your original payment method, or a store voucher/credit for a future order — the choice is at Le Celebration’s discretion, based on the stage your order was at.
2.2 Refund Eligibility
| Scenario | Outcome |
|---|---|
| Refund request approved before production starts | Refund or voucher, at our discretion |
| Refund request after production has started | Not eligible, except at our discretion for genuine hardship |
| Cancelled by kitchen/store | 100% refund |
| Quality issue (with photo evidence within 2 hours) | Full refund or replacement |
| Delivery failed due to wrong address | No refund (re-delivery charges may apply) |
| Party order — external venue (30% deposit) | Deposit non-refundable if cancelled within 48 hours of event |
2.3 Refund Timeline & Charges
- Where a refund (not a voucher) is approved, the amount is credited net of payment gateway/platform transaction charges — these charges are not refundable to us by our payment processor, so we pass that deduction through.
- Refunds are processed within 5–7 business days to the original payment method, but may take longer depending on the payment gateway, your bank, or (for orders placed via ONDC) network settlement timelines.
- UPI refunds are typically faster (1–3 days) once initiated.
- Store vouchers/credits, where issued instead of a cash refund, are applied to your account immediately and do not carry gateway charges.
2.4 How to Raise a Refund Request
- Use the Request Refund option on your order tracking page, or contact us directly with your order number and reason.
- For quality issues: contact us within 2 hours of delivery with photos via WhatsApp or Telegram.
- Email: help@lecelebration.com
3. Pricing & Tax
- All displayed prices are exclusive of GST.
- GST at 5% (CGST 2.5% + SGST 2.5%) is added at checkout as per government regulations for restaurant services.
- Delivery charges (if applicable) are shown separately at checkout.
- Final amount payable = Item total + GST + Delivery charge.
4. Contact
For refund inquiries or disputes:
Le Celebration Patisserie & Cafe
Phone: +91 70244 10505
WhatsApp: Chat with us
Email: help@lecelebration.com